Terms of Service
Please read these terms carefully before using PureHorizone Cleaning Services. By accessing and using our website and services, you agree to be bound by these terms.
1. Service Agreement
PureHorizone Cleaning Services ("Company," "we," "our," or "us") provides professional cleaning solutions for residential and commercial properties throughout Metro Manila. Our services include residential cleaning, commercial office cleaning, mall maintenance, and specialized cleaning treatments.
By booking our services, you enter into a binding agreement that outlines our mutual responsibilities, service standards, and expectations. Our team consists of trained, insured professionals committed to delivering exceptional cleaning results that exceed industry standards.
2. Service Scope and Pricing
Our pricing structure is transparent and competitive for the Metro Manila market. Services are quoted based on square footage, frequency of cleaning, specific requirements, and location zones within our service area.
All quotes include cleaning supplies, equipment, and labor. Additional services such as carpet deep cleaning, window washing, or disinfection treatments are priced separately. Minimum service charge applies to all bookings.
3. Customer Responsibilities
Property Preparation
- • Clear access areas to be cleaned and secure valuable items
- • Provide adequate lighting and ventilation for cleaning areas
- • Inform us of any areas requiring special attention or delicate items
Customers must ensure properties are accessible and safe for our staff. We reserve the right to reschedule services if conditions pose safety concerns to our team members.
4. Booking and Cancellation Policy
Booking Requirements
- 24-hour advance notice for standard services
- 48-hour notice for specialized treatments
- Minimum 2-hour service window
- Contact information must be accurate
Cancellation Terms
- Free cancellation up to 6 hours before service
- 50% charge for cancellations within 6 hours
- Full charge for same-day no-shows
- Weather-related cancellations rescheduled at no cost
5. Quality Assurance and Satisfaction
We guarantee professional service delivery with attention to detail. Our quality control process includes supervisor checks and customer feedback systems to ensure consistent results.
Service Standards
If you're not satisfied with our service, contact us within 24 hours. We'll arrange re-cleaning at no additional charge. Our commitment extends to making things right when expectations aren't met.
6. Liability and Insurance
PureHorizone Cleaning Services maintains comprehensive liability insurance covering our operations throughout Metro Manila. Our team members are fully insured with coverage extending to property damage and personal injury during service delivery.
We recommend customers verify insurance coverage for their specific needs and circumstances. Coverage limitations apply as outlined in our insurance policy documentation.
7. Intellectual Property Rights
All website content, including text, images, logos, and service descriptions, is protected by intellectual property laws. Users may not copy, distribute, or reproduce our materials without written permission.
The PureHorizone brand, service methodologies, and proprietary cleaning techniques remain our exclusive intellectual property.
8. Privacy and Data Protection
We respect customer privacy and protect personal information collected during service delivery and website interactions. Information is used solely for business operations and service improvement.
Data Usage
Personal information is never shared with third parties without consent. We implement security measures to protect customer data in accordance with Philippine data protection standards.
9. Force Majeure
PureHorizone Cleaning Services is not liable for service delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, government restrictions, infrastructure issues, or pandemic-related disruptions.
10. Dispute Resolution
Any disputes arising from our services will be resolved through good faith negotiations. If resolution cannot be reached, disputes will be handled according to Philippine law and jurisdiction.
We encourage direct communication to resolve concerns quickly and fairly. Our goal is maintaining positive customer relationships built on trust and satisfaction.
11. Modifications to Terms
These terms may be updated periodically to reflect changes in our services, legal requirements, or business practices. Customers will be notified of significant changes through email or website posting.
Continued use of our services constitutes acceptance of updated terms. We recommend reviewing terms periodically to stay informed of any changes.
12. Contact Information
For Questions About These Terms
Business Address
Robinsons Summit Center
12/F, 6783 Ayala Ave
Makati City, 1227 Metro Manila
Philippines
Contact Details
Phone: +63 2 8895 1400
Email: [email protected]
Hours: Mon-Fri 8:00 AM - 6:00 PM
Sat 9:00 AM - 4:00 PM
By using PureHorizone Cleaning Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Our commitment to excellence extends to every aspect of our business relationship.