Privacy Policy
At PureHorizone Cleaning Services, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This policy explains our data practices in accordance with the Data Privacy Act of 2012 and international privacy standards.
Last updated: January 15, 2025
Information We Collect
Personal Identification Information
Name, email address, phone number, and delivery address provided when requesting cleaning services or creating an account on our platform.
Service Preferences
Cleaning frequency preferences, property size, special requirements, and service customization options selected through our online configurator.
Technical Information
IP address, browser type, device information, and website usage analytics to improve our services and user experience.
How We Use Your Information
Service Delivery
We use your information to schedule cleaning services, assign qualified cleaning professionals, and ensure proper service execution at your property.
Payment Processing
Your billing information is processed securely through PCI-compliant payment gateways to handle transactions and maintain service records.
Communication
We contact you regarding service confirmations, scheduling updates, and important notices related to your cleaning services and account.
Service Improvement
Anonymous usage data helps us enhance our platform, develop new features, and improve the overall quality of our cleaning services.
Security & Fraud Prevention
We monitor for suspicious activities, prevent fraud, and protect our platform from unauthorized access to ensure service reliability.
Legal Compliance
We maintain records as required by Philippine law, including tax documentation and service agreements for business and regulatory purposes.
Information Sharing & Disclosure
Third-Party Service Providers
We may share your information with trusted third-party partners who assist us in service delivery, payment processing, or platform maintenance. These partners are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
No Sale of Personal Data
PureHorizone Cleaning Services does not sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is not for sale.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with continued protection under this privacy policy.
Your Rights & Choices
Access Your Data
Request a copy of all personal information we have collected about you through your account dashboard or by contacting our privacy team.
Correct Inaccurate Information
Update or correct any personal details that are inaccurate or incomplete through your account settings or by contacting customer support.
Delete Your Account
Request deletion of your account and personal data, subject to legal requirements for record retention and ongoing service obligations.
Opt-Out of Marketing
Unsubscribe from promotional emails and marketing communications while maintaining essential service-related notifications.
Data Portability
Receive your personal data in a structured, machine-readable format to transfer to another service provider if desired.
File Complaints
Submit concerns about our data practices to our privacy officer or file a complaint with the National Privacy Commission if unresolved.
Data Security Measures
We implement comprehensive security protocols to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
Essential Cookies
Required for basic website functionality, including user authentication, service booking, and account management.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience and service offerings.
Functional Cookies
Remember your preferences and settings to provide a personalized experience during future visits.
Marketing Cookies
Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Policy Updates & Contact
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through email or prominent website notices.
Contact Our Privacy Team
If you have questions about this privacy policy or wish to exercise your rights regarding personal data, please contact us:
Address: Robinsons Summit Center, 12/F, 6783 Ayala Ave, Makati City, 1227 Metro Manila, Philippines
Phone: +63 2 8895 1400
Email: [email protected]
Privacy Officer: [email protected]